Privacy policy

At Primal Glo, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data when you visit www.primal.org or make a purchase from our store.

1. Information We Collect

Personal Information – name, shipping/billing address, email, phone number, and payment details collected at checkout.
Technical Data – your IP address, browser type, and device data gathered through cookies or analytics tools.
Communication Data – any messages, reviews, or support requests you send us.

We collect only what is necessary to process your order, provide customer service, and improve your experience.

2. How We Use Your Information

Process and fulfill orders, including payment verification and shipping.
Communicate about orders, promotions, and new releases.
Prevent fraud and maintain the security of our store.
Analyze site performance and user behavior to enhance our website.

3. Sharing Your Information

Your data is never sold. It may be shared only with trusted service providers (Shopify, shipping carriers, and payment processors) who help us operate our business, and they are bound by strict confidentiality.

4. Data Retention & Protection

We retain your order data for record-keeping and legal obligations. All payment details are encrypted and processed through Shopify’s secure gateway.

You can request data access, correction, or deletion anytime by contacting us.

5. Cookies

We use essential cookies to keep our website functional and analytical cookies to understand performance. You can disable cookies in your browser at any time.

6. Policy Updates

This Privacy Policy may be updated occasionally to reflect legal or operational changes. Updates will appear on this page with a revised date.